A Note to Our Residents
April 13, 2020
As these unique and challenging times continue to unfold, we want to reassure you that Morguard remains dedicated to the health, safety and wellbeing of our residents, team members and communities. Our #MorguardCARES culture of compassion, kindness and community carries us through, ensuring that no matter how difficult the circumstances, we will find a way through it, together.
We know that many of you are facing difficult choices ahead, as employers respond to the changing socio-economic environment caused by COVID-19. Along with the steps we’ve already put in place to safeguard our residents, we’ve modified our policies to reduce the financial hardship for those in need. Morguard is dedicated to helping those that have been directly impacted by the pandemic; if you have suffered financially, please contact your Community/Property Manager to discuss what resident relief options are available to you. We’re in this together and will work with you to achieve a solution.
We also encourage residents to apply for resources that are being offered by federal, regional and local governments, as well as community organizations, to assist in obtaining financial assistance, food and healthcare. Below is a list of resources you may find helpful for your unique situation.
For those not financially impacted by COVID-19, we would like to thank you again for your rent payments and continued support of our team. We rely heavily on timely payments to fulfil our communities’ financial obligations, such as property maintenance expenses, insurance and mortgages, as well as provide for the livelihood of our team members. They are committed to addressing your needs, maintaining cleanliness and keeping our residents comfortable and secure in their homes.
We want you to know that Morguard’s dedication to you and your family is unwavering. We understand that these are trying times, and we’re here to help. Our people are at the center of everything we do, and we want to thank you again for choosing to be a part of our Morguard family.
Stay well and be safe,
Morguard’s Residential Team
COVID-19 Updates for Morguard Residents
April 2nd, 2020
In these uncertain and unprecedented times, we want to assure you that Morguard remains committed to the health and safety of our residents, team members and communities. We’re actively following the recommendations from the Centers for Disease Control and Prevention (CDC) and the Public Health Agency of Canada (PHAC), as our top priority is providing a clean, caring and safe environment for those in our communities and workplaces. Though we’ve implemented new working practices in an effort to practice the highest level of caution, our virtual offices remain open and available to you. You are an integral part of our Morguard family, and we’re here to help as best as we can.
While we continue to monitor the rapidly evolving circumstances surrounding the COVID-19 outbreak, we’ve put together some recommendations and information that we hope may be helpful to you.
While our proximity brings us together as neighbors and
friends, it’s our social connection that ties us together as a community. Though
we understand that social distancing is an essential part of mitigating the virus’
spread and urge everyone to comply with this provisional “new norm,” we’re
dedicated to maintaining the strong sense of community that our residents value.
Though we must maintain some physical distance, it’s essential that we stay
As we remain hopeful for a return to normalcy, public health
authorities recommend taking the following precautions:
Avoid non-essential gatherings and crowded places;
Maintain a safe distance of 6 feet or 2 meters
between yourself and others;
Stay at home and only travel outside for
essential needs such as groceries or healthcare;
Avoid common greetings, such as handshakes and
face-to-face meetings; and
Limit contact with people at higher risk like the elderly and those with underlying health issues.
Though this volatile and uncertain COVID-19 environment has disrupted our daily lives, please know that we are and will remain steadfast in Morguard’s commitment to exceptional service. Community is the foundation of our organization, and the essence of everything we do. Due to the rapidly evolving nature of the virus and its effects on our society, we’ve implemented some precautionary measures to help protect our communities and prevent the spread of COVID-19.
While we love spending time with our neighbors and friends, thank you for understanding that for now, our communities have implemented the following changes:
Our physical offices are temporarily closed, but our virtual offices remain open and we’re ready to assist you! Please don’t hesitate to call or email us should you have any questions or concerns.
In-person resident events are temporarily on-hold and will resume in the following months; however, our online social communities remain active! Take part in your community’s social media campaigns by submitting photos of you, your pets and your loved ones to be featured on your community’s social pages as well as on Morguard Apartments’ corporate social pages.
All non-essential amenities (fitness center, pool, business center, etc.) are taking a break, but not for too long! In the meantime, take the time to enjoy your Morguard apartment home by knocking out some Spring Cleaning or redecorating your safe space.
Our maintenance teams are temporarily addressing maintenance emergencies only and deferring non-emergency requests, but rest assured, if you have a maintenance emergency a member of our team will be there shortly to assist.
our cleaning and sanitizing processes and guidelines and we’re constantly
reviewing our procedures to maximize our efforts wherever possible. While we
can’t control what happens outside of our doors, we’ve implemented a variety of
safeguards and policies to keep our common areas and shared spaces clean and
sanitized to the best of our ability.
To do your part in
reducing the spread of the virus, public health officials recommend the
following course of action:
Wash your hands often with soap and water for at least 20 seconds;
If soap is unavailable, use an alcohol-based
hand sanitizer that contains at least 60% alcohol;
Avoid touching your eyes, nose and mouth with
Avoid close contact with people who are sick and
stay home if you are sick;
Cover your cough or sneeze with a tissue or your
Clean and disinfect frequently touched objects
If you’ve recently traveled, it is recommended
in the U.S. (and mandatory in Canada) to self-isolate for 14 days and monitor
for symptoms; and
If you develop any symptoms it is encouraged that you contact the public health authority in your area or a heath care provider for advice on next steps.
As we navigate past the initial uncertainties surrounding the
virus and adjust as needed, we want you to know that Morguard’s commitment to
your health, and to your family’s safety, will be unwavering. We will continue
to monitor COVID-19 and communicate updates to you as the situation evolves. In
the meantime, we urge you to follow the guidance of your public health
officials in the coming days and weeks.
We’re grateful that you’ve chosen us to be a part of your
journey and your place to call “home”. Our
#MorguardCARES culture of compassion, kindness and community ensures that no
matter how challenging the circumstances, we will overcome this daunting
challenge - together.
Thank you for
allowing us to be your safe haven,
To stay up to date on all Morguard Apartments communications, including fun ways for you, your families and your pets to stay healthy and active while at home, please visit our Blog.